Shipping policy

SHIPPING POLICY

Last updated: 18 September 2026

Where we deliver

We deliver to addresses across the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands and the Isles of Scilly. We do not currently deliver to the Channel Islands, the Isle of Man, BFPO addresses, PO boxes or outside the UK.

Who sends your order

Harmony Elements is a trading name of Solacium Ventures Ltd. Orders are picked, packed and dispatched by our fulfilment partner from their warehouse in the United Kingdom. Every order ships from the UK, so there are no customs charges or import fees.

Dispatch times

Orders are dispatched within 1 to 2 working days (Monday to Friday, excluding UK bank holidays). Orders placed at the weekend are dispatched from the following Monday.

Delivery times

Delivery takes 2 to 5 working days after dispatch by tracked courier, so most orders arrive within 3 to 7 working days of being placed. Deliveries to the Scottish Highlands and Islands, Northern Ireland and the Isles of Scilly can take 1 to 2 working days longer. Between late November and Christmas, allow a little extra time.

Delivery costs

Orders over £40: free delivery.
Orders under £40: £4.99 flat rate, anywhere we deliver in the UK.

The delivery charge is shown in your basket and at checkout before you pay. There are no other fees.

Tracking

When your order is dispatched we email you a tracking link. If an order is split into more than one parcel, you will receive tracking for each one, at no extra cost to you.

Packaging

Parcels are packed plainly, with nothing on the outside to say what is inside and no invoice or prices enclosed.

If something goes wrong

Delayed parcel: if your order has not arrived within 7 working days of dispatch, email us and we will chase the courier. If it is confirmed lost, we will send a replacement or give you a full refund.
Damaged, faulty or incorrect item: email us within 48 hours of delivery with your order number and a photo and we will send a replacement or refund you in full, including delivery. You do not need to send broken items back.
Item unavailable: if an item you have ordered becomes unavailable, we will email you straight away and refund it in full.
Wrong address: please check your delivery address at checkout. If a parcel is returned to us because the address was incomplete, we will contact you to arrange redelivery.